Welcome to Aloxen. These Terms of Service ("Terms")
govern your use of the Aloxen website, our smart devices, including switches, hubs,
and the Aloxen smart assistant robot "Wooly" (collectively, "Devices"), and any software,
services, features, content, applications, or websites offered by us (together with the Devices, the "Service").
By using our Service, you agree to these Terms. If you do not agree to these Terms, do not use the Service."
You must comply with all instructions and guidelines provided by Aloxen regarding the Service. You may not use the Service for any illegal or unauthorized purpose. Intellectual property rights in the Service, including all software, designs, and trademarks, are owned by Aloxen or its licensors and are protected by law.
Users must provide accurate information and meet age restrictions and must safeguard their account credentials and monitor all activities conducted under their account. Compliance with terms and conditions is mandatory.
Our smart devices require compatibility with 2.4 GHz Wi-Fi networks and supported platforms, like our mobile app. Users must ensure their Wi-Fi network meets the 2.4 GHz requirement and verify compatibility with supported platforms before installation.
Aloxen servers are provided solely for the purpose of accessing and utilizing the services and features provided by Aloxen, including but not limited to accessing Aloxen applications, controlling Aloxen devices, and interacting with Aloxen smart assistants
Aloxen shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of Aloxen servers, including but not limited to damages for loss of profits, data, or other intangible losses.
Aloxen reserves the right to modify or update these Terms and Conditions at any time without prior notice. Any changes to the terms will be effective immediately upon posting on the Aloxen website or other platform where the servers are accessed.
At Aloxen, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our smart devices and services.
We collect various types of information when you use our products and services, including: Personal information: such as your name, email address, and contact details. Usage information: such as device usage data, interactions with our applications, and browsing activity. Technical information: such as device identifiers, IP address, and location data.
We collect information to improve and personalize our services, communicate with you, analyze usage for optimization, and ensure security and technical reliabilityWe collect information to enhance user experiences, address feedback, and maintain the highest standards of service.
We may share your information with third parties in these cases: with service providers for essential services, with business partners for joint ventures, with legal authorities if required by law, and during business transfers, like mergers or acquisitions
We employ industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
At Aloxen, we strive to ensure your complete satisfaction with our smart devices and services. If you are not entirely satisfied with your purchase, we offer a straightforward return policy to make the process as convenient as possible.
To be eligible for a return, your item must be in its original condition and packaging, unused, and accompanied by proof of purchase. Returns must be initiated within [insert number] days from the date of delivery. .
To initiate a return, please contact our customer support team at 5-7. Our team will guide you through the return process and provide you with a return authorization (RA) number, along with instructions on how to return your item.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed to the original method of payment within [insert number] business days. Exchanges for a different item of equal or lesser value may be arranged, subject to availability.
Certain items are non-returnable, including: Products that have been used, damaged, or altered after delivery. Items purchased from unauthorized sellers or outside of our official sales channels. Gift cards or promotional items. .
If your item is defective or damaged upon arrival, please refer to our Warranty Policy for information on how to file a warranty claim. Warranty claims are subject to the terms and conditions outlined in the warranty documentation provided with your purchase. .
hank you for choosing Aloxen's smart devices and services. To ensure a transparent and secure shopping experience, please review the following policies regarding purchases and payments:
Product prices displayed on our website or other sales channels are subject to change without prior notice. We strive to provide accurate and up-to-date pricing information, but errors may occasionally occur. In the event of a pricing error, we reserve the right to cancel or refuse any orders placed for the affected products
By placing an order with Aloxen, you agree to provide accurate and complete information, including your shipping address, contact details, and payment information. We reserve the right to refuse or cancel any orders that appear to be fraudulent, unauthorized, or in violation of our policies.
We accept various payment methods, including credit/debit cards, online payment gateways, and other electronic payment methods. Payment must be made in full at the time of purchase, and orders will only be processed and shipped upon successful payment authorization.
Applicable GST or other taxes may be added to your order based on your location and the products purchased. The total amount payable, including taxes and shipping costs, will be clearly indicated during the checkout process before you complete your purchase.
Once an order has been placed and processed, changes or cancellations may not be possible. If you need to modify or cancel your order, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.
Please refer to our Return Policy for information on our refund and return process. Refunds will be issued to the original method of payment within a reasonable timeframe after the returned items have been received and inspected.